David Sunton

  • Agentic Orchestration: Turning AI Agents Into Measurable Business Value

    Agentic orchestration is the missing layer between AI agents and business value. AI agents can classify, summarise, retrieve, draft, recommend and act, but they need workflow design, human review, system boundaries, escalation rules and governance. This article explains how orchestration turns AI agents from isolated capabilities into reliable, adoptable and measurable business workflows.

  • Workflow Automation vs Workflow Orchestration vs Agentic Workflows

    Workflow automation, workflow orchestration and agentic workflows are related, but they are not the same. Automation performs defined tasks, orchestration coordinates work across people, systems and decisions, and agentic workflows use AI agents inside governed processes. This article explains the differences and why leaders need process clarity before scaling AI-enabled execution.